Effective Date: January 1, 2025

Evine Fever (“Company,” “we,” “our,” or “us”) is a global event ticketing and management platform that enables vendors, affiliates, and partners to sell event tickets and products via dropshipping, direct selling, and print-on-demand (POD). This Returns & Refunds Policy outlines the terms applicable to customers, vendors, affiliates, and partners regarding ticket and product transactions.

1. Event Tickets – Refund & Cancellation Policy

• Vendor-Specific Refunds: Refund policies for event tickets are determined by the respective event organizers/vendors. Customers must review the vendor’s refund terms before purchasing.
• Non-Refundable Tickets: Unless stated otherwise, event tickets are non-refundable except in cases of event cancellation, rescheduling, or vendor-approved exceptions.
• Cancellations & Rescheduling: In case of an event cancellation or change, customers will be notified, and refunds (if applicable) will be processed as per the organizer’s policy. Evine Fever is not liable for refunds if an event is canceled by the organizer.
• Dispute Resolution: Refund disputes must be raised within 7 days of the event date by contacting sales@evinefever.com.

2. Product Returns & Refunds (Dropshipping, POD, & Direct Selling)

• Eligibility for Returns: Customers can request a return or refund if the received product is damaged, defective, incorrect, or does not match the description.
• Return Timeframe: Requests must be initiated within 7 days of delivery with proof of issue (e.g., images of defects).
• Non-Returnable Items: Certain products, including customized or digital items, may not be eligible for returns.
• Refund Processing: Approved refunds will be processed within 7-14 business days via the original payment method. Shipping fees may be non-refundable unless the return is due to a vendor error.

3. Vendor & Affiliate Responsibilities

• Vendors must clearly define their ticket and product return policies to ensure transparency.
• Vendors are responsible for processing refunds according to their policies and handling return shipments when applicable.
• Affiliates are not liable for refunds but must ensure that promotions align with vendor policies.

4. Fraud Prevention & Abuse

• Evine Fever reserves the right to deny refund requests if fraudulent activities, excessive returns, or policy violations are detected.
• Customers abusing the return policy may have their accounts restricted or terminated.

5. Contact & Dispute Resolution

For refund or return inquiries, customers, vendors, and partners can contact sales@evinefever.com. Disputes will be reviewed case-by-case and resolved in accordance with applicable consumer protection laws.

Evine Fever reserves the right to modify this policy at any time. Continued use of the platform constitutes acceptance of the revised terms.

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